As part of ongoing, continuous research into the successful use of Enterprise Content Management, regardless of shape, size, industry, etc., I'm posting an open call for ECM case studies. If you are part of an organization that has successfully deployed ECM, and are willing to talk about it (anonymous or publicly), comment to this post or contact me privately via dkeldsen[at]aiim[dot]org.
All too often I hear that companies can't afford to manage their content, or are unable to show a "hard dollar" Return On Investment (ROI) that the CFO or controller will buy off on.
Your case study (with permission of course) could very well end up in upcoming research, webinars, or any number of outputs. In any case, what's the point of having a community of over 50,000 associates in the AIIM universe directly, if we can't share in and magnify the successes we've found within our own organizations?
Pipe up - and let's hear how you've done. Being smarter with content, processes, collaboration and more - there are even more reasons to pursue this when the economy is unstable. Out of control content, and insight into content/data is part of what got the world into this mess!
Well, we released our latest research, the Market IQ on Findability yesterday (Got Find Yet?), but the research drumbeat marches ever onward!
It's a big world of content, information, knowledge, and process, and for Q3, we're tackling a more process-centric view of the world.
Specifically, our next topic covers the world of Business Process Management (BPM), Workflow, and the ties of processes (automated or manual) to specific business concerns.
If business process (fill-in-the-blank) is something that fires you up, let me start to whet your appetite for the topic by pointing you to a free report that was published by AIIM last year, right around the time that Carl and I came onboard to start Market Intelligence.
Any information that you're dying to have statistics/findings on in the world of process, feel free to comment away here and on some specific subsequent posts I'll regarding what solution providers should be considered "in the BPM fold," what standards matter for process, how success is measured in BPM projects, what methodologies are in use, what systems and applications are (or should be) typically integrated within a BPM project, etc..
As we're prepping for the next Market IQ (on Findability), I'm curious what people think of the "Crossing the Chasm"-style analysis we've done in the previous two Market IQs - Enterprise 2.0 and Content Security.
Figure 19: Where Do You Feel the Overall INDUSTRY Adoption Is with Regard to the Following
Terms/Phrases?
Figure 20: Where Do You Feel YOUR ORGANIZATION’S Adoption Is with Regard to the Following Technologies?
Carl and I think these findings are useful barometers to see how people are judging themselves (or their organizations) versus the larger market. But we could be the only two people on the planet who think so, for all I know.
If so, what are the handful of terms/phrases/concepts that should be included? We don't want to annoy people with a huge list, as these questions are best asked as two sets of matrixed options, and I must say, can be annoying simply to create.
Currently we're considering:
Search
Taxonomy
Information Architecture
User interface
Tagging
Good, bad, indifferent? Feel free to weigh in with alternatives, or shoot it down entirely.
Your feedback would be much appreciated. Thanks to everyone (quite a crowd) who has chimed in with companies/solutions that we did not have listed on the solution-side for Findability. Feel free to continue commenting there as well.
In good company, and a good compilation of analysts of all types - large firms, small, independent, marketing focused vs. technology focused, etc..
Jonny Bentwood, the author of the list and blog makes several nice points about what it even means to be analyst these days. Why are some firms either lagging behind by not participating at all in this medium, and others not allowing comments, trackbacks, or any other form of interaction?
Congratulations to Jeremiah Owyang at Forrester for coming out as #1. Great content, and I have to say, Forrester is lucky to have hired him recently. Also very happy to see that Compete's blog landed as #2. Between those two blogs, one could learn a lot about both solo and group blogging.
Would love to hear your thoughts on the state of the union of blogging and analysts... weigh in!
A quick (it's all relative, eh?) peek into some of the ideas we're going to be surfacing around our Enterprise 2.0 Market IQ (research paper), and forthcoming Enterprise 2.0 Training course (see announcement from our VP of Education, Atle Skjekkeland), premiering March 3rd in Boston at the AIIM International Expo & Conference. Carl Frappaolo and I are developing the research and training in parallel, as an exercise in juggling our "normal" Market Intelligence work, with the added fun of blazing some new educational ground. (sanity is over-rated as it turns out!)
None of our Enterprise 2.0 work is going to be targeted specifically at software development teams per se, as we are focused (typically) on the "tech-savvy business person" in most cases, but we are most definitely going to be pointing out a trend that has been brewing in software development for at least the last 15 years, and more broadly, to manufacturing processes, for over 50 years.
To start priming the pump and get your mind going, I found a succinct overview of Agile Project Management (based around SCRUM, one of the most popular "agile methods"), via Scribd.com - a self-publishing, mostly book-oriented service, similar to slideshare.net. Ironically, this example is a presentation - whoops!
I'm highlighting page 8 below (in the embedded version - or view it directly on scribd), which discusses tight, 30 day "sprints" (development cycles), and the quick (typically daily) 15 minute reviews that agile teams typically do. It is not uncommon for SaaS-oriented commercial outfits (such as salesforce.com, springcm.com, etc.) to release new software/functionality on a 1-3 month basis, non-stop, forever.
Flip through the presentation, and see what you think of the concepts and promises regarding SCRUM.
Can your team do that? (whether an internally-facing shop, or commercial development shop)
If yes, fantastic! Would love to hear your success stories. Please comment/trackback.
If no, why not? Have you tried this approach? Tried and died? Lacked management buy-in? Feel it's a fad? Please comment/trackback.
Regular readers will know I periodically ask specifically for feedback for internally facing development teams. My anecdotal evidence is that "corporate development/IT" is far behind the curve in adopting any agile practices (SCRUM or otherwise). I would love to be proven wrong however, so blow your horns folks!
Also, I'm starting a secret army (shh) of "BizTech" types, via the LinkedIn group I started this week. Current rallying point for discussions, for the moment at least, will remain this blog, but I have some ideas I want to bounce around as well, so join the BizTech Army! (I'm happy to network with just about anyone as well - the more connections, the more potential. Who knows, you could be the 3rd person in recent months that I've helped connect to their next job.)
I'd love to think this is real, and that I went from the 265 or so range of RSS/feed subscribers one day, to 9,217 the next, but somehow, methinks this is a glitch. Anyone else have a strange jump in their Feedburner and/or Feedblitz interactions in the last few days?
Just looking back at some of the metrics from our Market IQ on Content Security webinar (archived if you missed it), and the verdict from the live event ends up with 216 people on the line for the hour plus of Carl Frappaolo and I covering the findings in the Market IQ on Content Security paper (download a copy, why don't you? Gratis!), and a total of 502 people registered for that webinar.
Not too shabby for the first project out of the gate after joining AIIM.
I suspect (and would be willing to bet) that with our coverage of Enterprise 2.0 in Q1 2008, that the numbers will be higher than this, perhaps quite a bit higher. We'll see!
What do others reading this feel are solid numbers for webinars? Registered vs. attended?
Stay tuned for our 60 minute, bi-weekly streaming radio show, coming in 2008...
Mom always said I could grow up to be someone, she should've been more specific! (or feel free to pull a quote from Steve Martin's "The Jerk" - which my colleague Carl Frappaolo had never seen until very recently. Color me amazed!)
But I'll take an upward growth curve on my blog any day...
It's felt like I've crossed over a "tipping point" on my blog, and have been seeing traffic, subscribers, and commenters increasing.
So the question is, what am I doing right, and by contrast, what could I do better, to increase further? Let me know, and I'll experiment based on your collective feedback.
Whew, visits are skyrocketing for us in the monthly and yearly deltas (click image to enlarge), and gilbane.com is seeing large percentage growth for the year in visits. Maybe there's legs in ECM, eh? ;)
FYI - if you're anywhere near marketing, or want some competitive intelligence, tell me, why aren't you using Compete? And if not Compete, what do YOU use?
Always curious how we (AIIM) rank in the big web world, and in our corner of it.
Not sure what to make to this. Looks fairly good to me, although seems truly bizarre that NO pages are indexed for gilbane.com by Google? And kmworld.com has a zero for Google Page Rank? Seems dubious. (click the photo to enlarge and see over at flickr)
Anyone else using websitegrader.com? Have better suggestions for similar tools? Inquiring minds want to know...
