Did you know?
69% of people responding to our Findability survey believe that <50% of their business content is available online.
49% of respondents “Agreed” or “Strongly Agreed” that “Finding the Information I Need to Do My Job is Difficult and Time Consuming.”
Whew. I've spent almost a decade helping people understand how to make the most out of search, taxonomies, relevancy ranking algorithms, user interfaces, information architectures and more.
Looks like there is still plenty of work left to be done - as we are nowhere near universal satisfaction with Findability in the Enterprise.
As I've been mentioning for a few months now, the long awaited (well, I've been longing to deliver it, that counts, right?) Market IQ on Findability is now freely available for download. Over 65 pages and 70 charts/figures, I believe you (and your manager, executives, IT staff, business colleagues, etc.) will find interesting material in this research.
The research is provided completely and entirely free, although we do of course ask for (minimal) registration information. Grab yourself a copy while it is hot off the virtual presses!
I don't mean to paint an overly negative picture, but enterprises (and whoever does or does not "own" search/find or for that matter, content) are not doing a fantastic job at minimizing the amount of time wasted in organizations (time isn't money it would seem) trying to find the information people need to do their job, or the amount of time wasted in re-creating information that already exists, but can't be found.
Some organizations are doing a much better job at providing useful, intelligent Findability experiences for their employees, partners and customers - but it is far more rare than it is common.
What are YOU finding in your own experiences with Findability in the enterprise? Total chaos? Search bliss? Irrelevant junk? Instant success?
Would love to hear what your experiences are, and any feedback you have on this research. For those 528 people who contributed their time in responding to the survey, thank you again for your time and efforts. Much appreciated!
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